Can I return the product?
Yes, you have 14 days after receipt to change your mind (unused product, in its original packaging).
Used products are not refundable.

How do I make a return?
Send an email to contact@platypool.com with your order number, the reason for the return, and photos. Return shipping costs are your responsibility, unless the error is ours or the product is defective.

Back to ESAT Les Tournesols - 35 rue Denis Papin, 68000 Colmar, France 

What if I don't collect my parcel from the collection point?

• Refund possible with a €15 return and restocking fee.
• Or reshipment for €15 (on request) 

When will I be reimbursed?
Within 7 days after receipt and verification of the product.

What to do in case of a defective product?
Contact us within 48 hours at Contact@platypool.com: replacement of the defective part or free refund.

Platypool is covered by a 2-year manufacturer's warranty. Having been on the market for two years, it has not had any customer returns to date.

But if needed, feel free to contact our customer service at the following address:

📩 contact@platypool.com

Yes. Platypool is practical, ultra-light and can be operated with just one finger , effortlessly.

Simply throw it on the water and pull it along the pool while walking. It floats and picks up everything in its path.

To get it out you pull on the rope, shake it in a corner to remove the debris and let it dry.

When it's dry, you shake it again and the small debris and pollen come off very easily. It's ready to be reused!

Assembly is done in 4 simple and very quick steps , without tools.

Assembly is done only once upon receipt.

Simple and quick, assembly takes only 4 steps and requires no tools. It's done in 1 minute!

You can then disassemble it and store it in its box whenever you want or when winterizing.

Yes. Platypool works with all pools: in-ground or above-ground, with liner, tile, concrete or wood.

It adapts to all shapes and sizes, even pools over 4 meters wide — you just need to go over it twice.

No. Platypool is designed to clean the water surface as well as the waterline.

It complements a pool robot, but is sufficient on its own to keep the pool clean on a daily basis, between two complete cleanings.

👉 The result : by using Platypool regularly, fewer leaves fall to the bottom of the pool — your pool stays clean day after day.

The materials chosen are ultra-resistant , durable and recyclable, designed for intensive use .

🌞 UV resistant and chlorine resistant

💪 Sturdy net and large capacity

🧽 Soft brushes for cleaning the waterline

One purchase, years of peace of mind.

All components are easily replaceable, and our customer service is based in France.

To give you an idea: out of more than 10,000 Platypools sold , we have had no after-sales service returns to date.

But if any problem arises, we will immediately send you the necessary part , free of charge and without hassle.

The Platypool pack includes everything you need to get started immediately:

- 4 tubes of 50 cm
- 2 extenders with pre-mounted brushes
- 1 net of 2 meters
-1 rope with 4 hooks already attached